Contact Us

Contact Sasttie

Every message is answered by the team that runs sasttie.com — there is no outsourced call centre and no third-party reseller between you and us.

Email: support@sasttie.com

Response time: within one business day, Monday to Friday, 9:00–18:00 U.S. Eastern Time.

Before you write

• Order status or delivery — include your order number from the confirmation email you received from sasttie.com.
• Return or exchange — tell us the item and the reason. Returns are accepted within 30 days; the full terms are in our Return & Refund Policy.
• Product question — tell us the product name and the size or colour you are considering, and we will confirm the exact specification (fill weight, GSM, pocket depth, dimensions) before you buy.
• Damaged or incorrect item — attach a photo of the item and the packaging. We can usually resolve it in a single reply.

Wholesale and press

We do not operate a wholesale or reseller programme: sasttie.com is the only place our products are sold, and we ship to U.S. addresses only. For press or partnership enquiries, write to the address above with “Press” in the subject line.

Sasttie — sasttie.com